Refund and Returns Policy

Customers can request a return within 5 days from the date of delivery.

To be eligible for a return:

• The product must be unused, unworn, unwashed, and in original condition
• All original tags, labels, packaging, and invoice must be intact
• The product should not have stains, perfume smell, or any damage caused by the customer
• A valid order ID or proof of purchase is mandatory

Return requests raised after 5 days of delivery will not be accepted.

The following items are not eligible for return or refund:

• Products purchased during sale, clearance, or special discount offers
• Customized, altered, or made-to-order products
• Innerwear, accessories, dupattas, or hygiene-sensitive items
• Products damaged due to improper use, washing, or handling by the customer

To initiate a return:

1. Contact our customer support team within 5 days of delivery
2. Share your Order ID, reason for return, and product images (if requested)
3. After approval, return instructions or reverse pickup details will be provided
4. Once we receive the product, it will undergo quality inspection
5. After successful inspection, refund or exchange will be processed

• Refunds will be processed within 5–7 working days after product inspection
• The refund will be credited to the original payment method
• In case of Cash on Delivery orders, refund will be processed via bank transfer or UPI
• Shipping charges are non-refundable, unless the return is due to our mistake

• Exchanges are subject to product availability
• If the requested size or product is unavailable, a full refund will be issued
• Only one exchange per order is allowed

If you receive a damaged, defective, or wrong product:

• Inform us within 24 hours of delivery
• Share clear photos or unboxing video
• We will arrange free replacement or full refund

• Return courier charges will be borne by the customer
• Siaraa will cover return shipping cost only in case of damaged, defective, or incorrect product delivered

• Orders can be cancelled before dispatch
• Once shipped, orders cannot be cancelled but can be returned as per policy

Siaraa reserves the right to reject return requests if:

• Product does not meet return conditions
• Return request is made after return window
• Signs of misuse or policy abuse are detected

For any return or refund queries, contact us: